North Georgia Computer Repair - Blizzard ComputersPosts in category Desktop http://www.blizzardcomputers.com Small business consulting and personal computer repair service in Ellijay since 1995. Sun, 29 Jan 2012 21:03:43 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Cannot Access Computer by Name Only by IP Address http://www.blizzardcomputers.com/computer-name-address/ http://www.blizzardcomputers.com/computer-name-address/#comments Tue, 28 Dec 2010 20:43:17 +0000 BlizComp http://www.blizzardcomputers.com/?p=171 Recently we ran into a problem where a client could not access shared files on his desktop computer by name, only by the IP address. Both computers were running XP SP3 and one was wireless. First we restarted the wireless router because we have seen a similar issue with a TrendNet wireless router where you couldn’t access network shares from the wireless computer, all it needed was a reboot. Unfortunately that was not the case this time so we went over the typical checklist. Obviously file and printer sharing was working and the firewall was not in the way because we could access file shares by IP address. We could not browse file shares by UNC or by browsing in Network Neighborhood (My Network Places).

So what was the fix? Microsoft KB 903267

Apparently the issue is related to invalid node types.

I have to say I love Microsoft-Fix-It. Now Windows users with limited computer skills can fix registry issues without opening the registry.

Here are some of the search terms we tried that did not pan out:

  • cannot access workgroup computers by name only ip address.
  • cannot access computer network by name only ip
  • cannot access computer network by name
  • cannot ping computer name
  • cannot browse computer by name

We hope this helps save you some time, let us know in the comments if it works for you.

]]> http://www.blizzardcomputers.com/computer-name-address/feed/ 0 Acer and Lenovo Support or Non-Service http://www.blizzardcomputers.com/acer-lenovo/ http://www.blizzardcomputers.com/acer-lenovo/#comments Thu, 10 Sep 2009 19:43:51 +0000 David Blizzard http://blog.blizzardcomputers.com/?p=87 I used to brag about Acer service but it now appears they have joined the ranks of many other computer giants and having nothing to offer but an endless dialogue of GOODBYE! In the past when I needed to order a part I would call and the same person that took the call would complete the entire process. Now I get the automated attendant and NO option to speak to anybody. It goes like this – “Thank you for calling Acer, what are you calling about?” (respond sales then parts). I can better help you if I have your SNID (respond with SNID). “To purchase parts please visit us at store.acer.com GOODBYE” – CLICK!

So I run over to store.acer.com and the only parts are batteries and power adapters. Thanks Acer!

I must have done it wrong, let me try again. 800-816-2237 “I see you recently called us are you calling about the same system?” (yes) which are you calling about……” (respond sales then parts) “To purchase parts please visit us at store.acer.com GOODBYE” – CLICK!
OK, let’s try to trick the system, “I see you recently called us are you calling about the same system?” (No), “what are you calling about…”(respond sales and computers rather than parts) “sorry, we must be experiencing problems right now, try your call again later”

Time to hit www.eBay.com, 1-2-3, all done, keyboard on way from 3rd party vendor.

This is almost the same experience I had with Lenovo and why we don’t sell Lenovo G530 models any more. I opened a brand new Lenovo G530 and booted it up to start preparing it for a client and the Windows image was bad. It looked like maybe it had an issue with the Lenovo camera software. I call Lenovo and the non-support agent came to the same conclusion that it had a bad image and recommended that I run the restore disk. I informed her that I did that and it rebuilt the image with exactly the same issue. She replied that it must have been shipped with the wrong disks. I asked if she could send the right disks and she said no because I wasn’t the owner, I was just the reseller. I replied that I am acting on behalf of the owner and she replied that I can get an RMA and send it in to have it repaired. I told her that I could just send it back to the distributor and get a new one rather than wait for depot service (I just opened it after all) and she said that would be fine. I said but wouldn’t it be less expensive in the long run to just mail the correct disks? She said that wasn’t an option and have a nice day.

Sometimes I think I should just open a tire shop, better yet maybe a tree service.

I need some coffee! (Excuse me, Mr. Pink, but the last thing you need is another cup of coffee)

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