Author Archive

How do I get CD or DVD or Download Office 2007 or 2010 That Was Preinstalled?

Tuesday, February 8th, 2011

Q: How do I get media (CD or DVD) for Office 2007 – 2010 that was preinstalled on my computer?

Problem: Microsoft Office 2007 or 2010 came with your computer and you need to re-install it. The computer did not come with any disks to reinstall Office 2007.

A: You can get media directly from Microsoft at 2007 Microsoft Office Suite Backup Media

Here are some more options for downloading Microsoft Office 2007 and 2010 Product Installation files.

Download Office 2007 Retail Versions

Download Office 2007 MLK – This is the download for the medialess licensing kit versions of Office 2007.

Download Office 2010 Retail Versions

Download Office 2010 with a key card – The 2010 key card version was previously known as a medialess license kit or MLK for the 2007 version of Microsoft Office.

If you lost your disk you can order the Microsoft Office installtion CD or DVD. – order replacement media from Microsoft.


Cannot Access Computer by Name Only by IP Address

Tuesday, December 28th, 2010

Recently we ran into a problem where a client could not access shared files on his desktop computer by name, only by the IP address. Both computers were running XP SP3 and one was wireless. First we restarted the wireless router because we have seen a similar issue with a TrendNet wireless router where you couldn’t access network shares from the wireless computer, all it needed was a reboot. Unfortunately that was not the case this time so we went over the typical checklist. Obviously file and printer sharing was working and the firewall was not in the way because we could access file shares by IP address. We could not browse file shares by UNC or by browsing in Network Neighborhood (My Network Places).

So what was the fix? Microsoft KB 903267

Apparently the issue is related to invalid node types.

I have to say I love Microsoft-Fix-It. Now Windows users with limited computer skills can fix registry issues without opening the registry.

Here are some of the search terms we tried that did not pan out:

  • cannot access workgroup computers by name only ip address.
  • cannot access computer network by name only ip
  • cannot access computer network by name
  • cannot ping computer name
  • cannot browse computer by name

We hope this helps save you some time, let us know in the comments if it works for you.


Multihome Lan or Multiple Subnet Instruction for Sonicwall

Thursday, June 11th, 2009

Do you want to add multiple subnets to the same lan port and you use a Sonicwall appliance, router, firewall? You can follow these instructions to set up a multihome network for your TZ models by adding an address object for the new subnet, an ARP entry, and a route.

Example for

Under Network Menu Click Address Objects.
Name: My Secondary Subnet (or any friendly name)
Zone Assignment: LAN
Type: Network
Netmask: (This is for a /24 change as needed)
Click OK

Under Network Menu Click ARP
Static Arp entries > ADD
IP Address: (use the IP you want to be your default gateway for this subnet)
Interface: X0 (Choose your current LAN port)
[x] Publish Entry
[ ] Bind Mac Address (Do not select)
Click OK

Under Network Menu Click Routing
Under Route Policies choose Add
Source: Any
Destination: My Secondary Subnet (Or whatever you named your new Address Object)
Service: Any
Interface: X0 (or the port you chose in ARP setup if your LAN port was not X0)
Metric: 20
Click OK

Your new subnet should work now.

How to: Multiple LAN IPs on a single interface on Sonicwall Appliance
How to: Configuring Multiple WAN Subnets Using Static ARP with SonicOS


How do I reset the password on a Cisco PIX 501 Firewall

Sunday, February 8th, 2009

First you need to set up a TFTP server. I recommend this free TFTP server from Solarwinds.

Next you need to download the appropriate password reset binary file from Cisco:

The appropriate binary file, depending on the PIX software version you are running NOT the bios version.

Now you need to connect a console cable to the PIX Firewall and use a terminal emulation program like Putty to access the console.

When you boot the Cisco PIX 501 you will see the loading process in the terminal program. You have a short amount of time before it begins loading the OS. You need to press escape on your keyboard so it will bypass normal boot mode. You will know if you did it right because the prompt will say “Monitor”.

Now you need to type the following commands, complete each command by pressing enter:

1) address x.x.x.x
(where x.x.x.x is the IP address to assign to the primary interface. It needs to be on the same subnet as your TFTP server or you will need to assign an appropriate gateway in a later step.)

2) server x.x.x.x
(where x.x.x.x is the IP address that your TFTP server is listening on)

3) file filename
(where filename is name of the file you downloaded from Cisco. Be sure it’s in the TFTP server root directory. For the SolarWinds TFTP app you can set this under the file menu and configure)

4) ping x.x.x.x
(where x.x.x.x is the IP of your TFTP server, this tells you if the Cisco can see the TFTP server. If it fails do not continue, you will have to fix your network issue first)

5) gateway x.x.x.x
(where x.x.x.x is the IP of your router or gateway. This is only needed if your TFTP server is on a different subnet)

6) tftp

You should see the file upload and then you should get the message “Do you wish to erase the passwords? [yn]”
press y and it should erase your password


Adobe Acrobat or Adobe Reader 9 crashes if you are using folder redirection

Wednesday, January 21st, 2009

Q: What do I do if Adobe Acrobat or Adobe Reader 9 crashes when I am using folder redirection.

A: If you are using folder redirection in Windows XP Adobe Reader crashes. There appears to be a bug In Adobe Acrobat and Reader version 9 that causes the program to crash when opening a PDF file or launching the program.

You can remove Adobe Reader 9 and download Adobe Reader 8.


Windows XP Hangs at Boot (The Blue Progress Bar Just Keeps Going)

Monday, December 22nd, 2008

Windows XP Hangs at Boot (The Blue Progress Bar Just Keeps Going)

[If safe mode fails to boot] You should use the recovery console to run chkdsk /P on the hard drive. Try rebooting when chkdsk completes a scan.

[If you can boot in safe mode] It seems to be getting more common, so much so that when I am called upon to troubleshoot a Windows XP boot issue, more specifically, Windows XP hangs at the blue “starting Windows” bar the first thing I do is check to see if I can boot in safe mode. If I can then I check to see if they are running Computer Associates CA Antivirus. If they are then I copy their installation code for CA AV and then I uninstall that product. I then restart and 9 times out of 10 the problem is gone and Windows XP boots. At that point we can re-install CA or try a different product.

What is causing this to be so common? My guess is that it’s related to the way CA scans email. At the time of this writing they were using the LSP or layered service provider approach. This is the same type of coding that some spyware/adware type applications would use as well as other network filter programs (i.e. Covenant Eyes). If you get a few LSPs running it seems to make a difference what order they load, install, uninstall, as to how many problems you will have. This is only a guess but it’s based on experience and contact with companies that write LSP based software.

If CA AV is not the issue then you should try using System Restore and restore to an earlier date when you knew the computer was working.


How To Perform a System Restore From the Recovery Console in XP

Tuesday, April 1st, 2008

How To Perform a System Restore From the Recovery Console in Windows XP

Warning! This is dangerous and not for the faint of heart. You could make your computer worse than it already is. This is a last resort option. You have been warned.

1) Boot to your Windows XP CD and choose the “Recovery Console” option.

2) Once you get to a command prompt you will need to use the change directory command to get tot the root folder. [ Type cd \ and press enter ]

3) Now you need to change to the system restor folder. [ Type: cd system~1\_resto~1 and press enter ]

4) List the contents of the folder. [ Type: dir and press enter ]

5) Scroll to the end of the directory list and make note of the next to last restore point number not the last number. [ RP2…RP3 etc ]

6) Change directories to the next to last or a previous directory if you think there is a good reason to. [ Type: cd RPxx ]

7) Change to the snapshot folder. [ Type: cd snapshot ]

8)Overwrite the existing system registry entries. [ Type: copy _registry_machine_system c:\windows\system32\config\system ] [ press enter ]

9) Overwrite the existing software registry entries. [ Type: copy _registry_machine_software c:\windows\system32\config\software ] [ press enter ]

If you see an access is denied error then perform the following steps:

[ Type CD\ ] [ press Enter ]
[ Type cd windows\system32\config ] [ press Enter ]
[ Type ren system system.bak ]  [ press Enter ]
[Type exit ] [ press Enter ]

Reboot to the recovery console and start at step 1 again. Once you replace the existing registry settings then reboot and see if Windows XP boots properly.


Windows XP USB Filter Driver Error

Thursday, March 6th, 2008

Q: What do I do if  I get a USB filter driver error in Windows XP?

A: This issue could be related to Drive Letter Access Software (DLA)

Use the registry editor and drill down to: HKEY_LOCAL_MACHINE\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

Backup the registry key first and then In the right pane delete LowerFilters if present.

Restart your computer.


Windows Update Fails to Install Some Updates on XP

Wednesday, February 13th, 2008

If  Windows XP has trouble installing some updates you be able to resolve the problem as follows.

1. Get to a command prompt by clicking start > run and type cmd, hit enter

Type in “net stop WuAuServ” (no quotes) and press “Enter”.

2. Browse to the Windows Folder using explorer or my computer

3. In the Windows folder look for the folder named “SoftwareDistribution”.

4. Rename the SoftwareDistribution folder. Something like softwaredistribution-old.

5. At the command prompt type the command “net start WuAuServ” (no quotes) to restart the Automatic Updates service.

6. retry Windows Updates.

If that doesn’t help then try the following Microsoft suggestion


How do I change the port that Remote Desktop listens on?

Tuesday, February 5th, 2008

Q: How do I change the port that Remote Desktop listens on?

Open registry editor and navigate to

Enter the new port number in decimal mode and then restart the computer.
You will then connect by appending :newportnumber after the computer name.